Frequently Asked Questions
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What are the products made of?
All our products are 100% plant-based, which means they contain no ingredients derived from animals. Our suppliers apply traditional cheese- and meat-making methods to make incredibly tasty products where you won't miss a thing. We focus on sourcing from local producers using local ingredients resulting in various sustainability gains, including lower carbon emissions, reduced water consumption and less food waste thanks to a longer shelf life.
Want to know more about all the ingredients? Take a look at our product range and check out the list of ingredients for each product.
Where do you deliver?
At the current moment, we only deliver in the Greater Copenhagen area. We are working hard to scale up our distribution system so we can serve people all across the Nordics with the most delicious plant-based products.
How does delivery work?
We will only be delivering in your area on a set day each week. Your delivery day and time depends on where you live. Our routes are planned to minimise carbon emissions and food miles. This also means we can’t offer delivery time slots. This ensures we have fewer vans on the road and can keep the delivery charge low. Our drivers begin delivering from 4am, but will not knock if they arrive before 8am or after 7pm, unless your delivery instructions state that they can do so. If they arrive outside of these times, or there’s no one at home, they will follow your instructions and leave the delivery in your designated safe place.
Do I have to be home to receive my delivery?
No, you don’t. We want our service to be as convenient as can be for you. We take delivery instructions so your driver can leave your order wherever you want it.
If you are in doubt or have questions about any of this, please don't hesitate to contact us and we will find a suitable solution for your delivery.
Can I choose what goes in my Plantbox to better suit my taste or allergies?
We know every human being is unique and we want to do all we can to give you an insanely great experience.
If there is some of the products in the Plantbox you dislike or have allergies, we are happy to try our best to swap products around.
Reach out to us and we will be there for you!
Is there a minimum order value and how much is Plantbox's delivery cost?
There is no minimum order value. No matter how much you order, our delivery charge stays the same: EUR 3.50.
What if I don’t like the products in the Plantbox after I try them?
We truly want you to enjoy every product we send you. If you're not satisfied with a product after you've tried it, reach out to us and we'll credit you for the products. Don't forget to rate all the products you've tried. We use your feedback to help improve our future matches for you.
Can I send a Plantbox as a gift?
Absolutely, as long as we deliver to the lucky recipient’s area.
We're happy to help, so please write to us or give us a call if you’d like us to set up a gift for you.
Got other questions?
We are here for you and would love to hear from you! Send us your questions, suggestions and dog or cat photos at email@example.com and we will reply within 24 hours.